Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

POLGEN033 Mapping and Delivery Guide
Deliver policing services

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency POLGEN033 - Deliver policing services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to deliver policing services, including engaging with individuals and communities, building relationships with communities, applying communication techniques and engaging with individuals with specific needs. This unit applies to those working in a policing environment, typically in a general duties role. The skills and knowledge described in this unit must be applied within the current legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to codes of ethics and conduct, human rights and anti-discrimination.Those undertaking this unit would primarily work independently or under limited supervision, while performing complex tasks in a broad range of contexts. They would be required to apply decision making and problem-solving skills to interpret behaviours and develop solutions. No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Engage with the community
  • Identify dimensions of diversity which may impact on policing response
       
Element: Demonstrate understanding of community members to inform policing response
       
Element: Identify police service options in support of individuals and community needs
       
Element: Identify special support services for referral purposes
       
Element: Provide policing services to support individuals with specific needs
       
Element: Build relationships with communities
  • Identify key stakeholders to initiate engagement
       
Element: Develop relationships with individuals to improve policing services
       
Element: Create networks within communities to build community confidence
       
Element: Apply communication techniques
  • Use communication techniques appropriate to incident
       
Element: Support conflict resolution using conflict handling skills
       
Element: Use de-escalation techniques in the delivery of policing services
       
Element: Negotiate with individuals to mediate disputes
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the POL Police Training Package Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify dimensions of diversity which may impact on policing response 
 
 
 
 
Identify key stakeholders to initiate engagement 
 
 
Use communication techniques appropriate to incident 
 
 
 

Forms

Assessment Cover Sheet

POLGEN033 - Deliver policing services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

POLGEN033 - Deliver policing services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: